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TROUBLESHOOTING
AND
ERROR CODES
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ERROR
CODES |
DESCRIPTION | RESOLUTION | ||
| 128 | Error in reply from the dispenser mechanism | Verify that the power supply is operating and the DC voltages
are being supplied to the dispenser are correct. Verify that the cables from the Docking Assembly to the Electronic Journal to the Dispensing Mechanism are securely seated to the connectors at both ends of each cable. |
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| 129 | No response from the dispenser mechanism. | See the recommended action for Error Code 128. | ||
| 130 | Command not acknowledged by the dispenser mechanism. | See the recommended action for Error Code 128. | ||
| 131 | CTS (Clear To Send) line from the dispenser is not active. | See the recommended action for Error Code 128. | ||
| 132 | Status reports bad double detect | Open the Security Cabinet and inspect the feed path for
jammed notes and other foreign matter in the Double Detect Assembly. Purge the dispenser using purge command. Reset the Cash Dispenser by turning OFF the AC power for a few seconds and switching it back ON. Complete a Test Dispense. If the problem persists, replace the Dispensing Mechanism. |
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| 133 | +5 VDC not present on carrier detect. | See the recommended action for Error Code 128. | ||
| 134 | Exit blocked as reported by status check. | Open the Security Cabinet and inspect the feed path and
exit sensor for jams and broken components. If the feed path is clear Purge
the dispenser with the purge command. Reset the Cash Dispenser by turning
OFF the AC power for a few seconds, then turning it back ON. Verify correct operation with a live transaction. If the problem persists, replace the Dispensing Mechanism. |
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| 135 | Feed sensor blocked as reported by status check. | Open the Security Cabinet and inspect the feed path and
feed sensor for jams and broken components. If the feed path is clear, Purge
the dispenser with the purge command. Reset the Cash Dispenser by turning
OFF the AC power switch for a few seconds and switching it back ON. Verify correct operation with the Test Dispense command. If the problem persists, replace the Dispensing Mechanism. |
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| 136 | Modem initialization failed. | Reset the Cash Dispenser by turning the AC Power OFF for a few seconds then turning it back ON. If the problem persists replace the Modem Module. If replacing the Modem Module does not correct the problem, replace the Main Board Assembly. | ||
| 138 | Printer failed while printing to the receipt printer | Verify that the Printer has paper in it. Replenish paper as needed. Refer to Page 7-26, Figure 7-25. Verify that all DC voltages applied to the Printer Control Board are correct. Refer to Page 7-26, Figures 7-26 and 7-27. Release the Printer Locking screw. Open the Printer Bracket and verify that there are no jams in the printer paper path and that the blue lever on the left side of the printer is in the print position. If the voltages are correct and the blue lever on the Printer is in the print position the most likely causes of this error condition is the Printer Module, the Printer Control Board, Backplane Assembly, or the Main Board. | ||
| 139 | Printer controller not responding to commands | See Recommended Action for Error Code 138. | ||
| 140 | Time-out waiting for printer to be ready. | See Recommended Action for Error Code 138. | ||
| 141 | Paper jam reported by the controller during status check. | Refer to Page 7-26, Figures 7-26 and 7-27. Release the Printer Locking screw. Open the Printer Bracket and verify that there are no paper jams in the printer paper path and cutter. Make sure that the blue lever on the left side of the printer is in the print position. Verify that the Printer has paper in it. Replenish paper as needed. Refer to page 7-26, Figure 7-25. Verify that all DC voltages applied to the Printer Control Board are correct. Release the Printer Locking screw. If the voltages are correct and the blue lever on the Printer is in the print position the most likely causes of this error condition is the Printer Module, the Printer Control Board, Backplane Assembly, or the Main Board. | ||
| 142 | Dispenser returns bad command error. | See Recommended Action for Error Code 128. | ||
| 143 | PTDF error. | This Error code will occur only in Cash Dispensers running ACS terminal software. This problem may be caused by a corrupt Pin Working Key. Check with the processor. | ||
| 144 | No reply from the electronic journal | Verify the connections at both ends of the Backplane to Electronic Journal cable are securely seated at the Backplane and Electronic Journal. If it is necessary to check continuity of the cable assembly refer to Appendix B for pinout of the cable assembly. Verify that the DC voltages supplied to the Docking Assembly are correct. If the cable and DC voltages are good, replace the Electronic Journal. If error persists after replacing the Electronic Journal consider replacing Main Board or Docking Assembly. | ||
| 145 | Error in reply from the electronic journal. | See the recommended action for Error Code 144. | ||
| 146 | No reply from command to electronic journal. | See the recommended action for Error Code 144. | ||
| 147 | Error in reply from electronic journal. | See the recommended action for Error Code 144. | ||
| 148 | Write to electronic journal failed. | See the recommended action for Error Code 144. | ||
| 149 | Read from electronic journal failed. | See the recommended action for Error Code 144. | ||
| 150 | Status command to journal failed. | See the recommended action for Error Code 144. |
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